Refund Policy

1. How subscriptions work

Sabr Learning runs on month-to-month subscriptions billed in advance via Stripe. You can cancel at any time from your account settings. Cancelling stops the next renewal — you keep access until the end of the billing period you've already paid for.

2. Our default policy

We generally don't issue refunds for time already elapsed on a subscription. That's because you had continuous access to the Service during that period, and because cancelling is a one-click action you can do at any time.

3. When we do issue refunds

• Duplicate or accidental charges: full refund.
• Unauthorized charges:full refund, and we'll help you secure your account.
• Service unavailable:if a significant outage or bug blocked you from using the Service, tell us — we'll pro-rate or refund as appropriate.
• Charged after cancellation: if you cancelled but were billed for the next period, full refund.

4. How to request a refund

Open a ticket via the support portal and include the date of the charge and the email on the account. We aim to respond within two business days. Approved refunds post back to the original payment method within 5–10 business days (Stripe's standard timing).

5. Chargebacks

Please talk to us before filing a chargeback with your bank — it's almost always faster to resolve directly, and filing a chargeback without contacting us may result in the associated account being suspended until the dispute is resolved.

6. Annual / promo plans

We may run annual or discounted promotional plans from time to time. Those are priced on the assumption they're non-refundable past the first 7 days — the specific refund window will be shown at checkout and in the receipt. Otherwise the policy above applies.

7. Contact

Questions about a charge? Open a ticket via the support portal and we'll sort it out.